Upcoming Audit Work

As part of its Delivering for America plan, the Postal Service is redesigning its network of nearly 19,000 delivery units to reduce inefficient operations and costs. The Postal Service has identified key markets where it can aggregate several delivery units into fewer, larger Sorting and Delivery Centers (S&DCs) that are centrally located. As of November 2024, the Postal Service rolled out 83 S&DCs that encompassed 9,497 routes and expects to develop 36 more in 2025 that would encompass 3,313 routes. Our objective is to determine if the Postal Service evaluated and created routes accurately at the S&DCs. If not, estimate the cost impacts.

Our objective is to assess the effectiveness of the Postal Service's process to identify, manage, and address its deferred maintenance.

The Postal Service owns over 8,800 and leases over 25,000 properties ranging in size from 273 square feet to 32 acres. Currently, the Postal Service is in the process of optimizing their infrastructure and updating facilities. If you are aware of any outstanding maintenance issues, repairs, or have any information that might be beneficial, feel free to contact us.

The U.S. Postal Inspection Service uses the expense purchase card to pay for day-to-day operational needs that cannot be satisfied through priority sources such as in-house excess material or from national or area contracts and ordering agreements. Postal Inspection Service employees with purchase card local buying authority must follow policies and procedures and obtain proper approval to ensure purchases are for official Postal Service business. Our objective is to assess the Postal Inspection Service’s expense purchase card use. 

Improved or Not? 
During FY 2023 and 2024, the Field Operations Review Team completed audits of delivery units throughout the country, assessing delivery operations and property conditions. We had findings with delayed mail, package scanning, and security of arrow keys at almost every unit. We made recommendations, or in some cases, management addressed the finding before we issued the report. 
This audit will evaluate trends with service and operational performance at previously audited delivery units and determine potential areas of improvement.

The Postal Service relies on major mailers and consolidators who generate approximately $15.9 billion of the Postal Service’s revenue through marketing and other large scale mailings. Major mailers rely on PostalOne!, a complex system designed for business mailers that interfaces with 45 other Postal Service systems. PostalOne! allows business customers to begin the process of entering mail and allows for electronic access, documentation, business mail management, and payment. It is an internal and external facing site that provides automated scheduling services for drop shipment mailings, electronic documentation, postage statements, simplified mail acceptance, and verification and payment processes. The objective of this audit is to determine whether the Postal Service appropriately implemented and communicated changes to PostalOne!.