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Reports

	Report Title	Date	Report Type	Category
Image	Software Development Processes	07/13/2015	Audit Reports	Technology
Image	Customer Care Centers	06/11/2015	Audit Reports	Customer Service
Image	Customer Service Operations Efficiency - Chicago District	04/28/2015	Audit Reports	Customer Service
Image	City Delivery and Customer Service Operations – Red Hook Station, NY	04/21/2015	Audit Reports	Customer Service
Image	Management Alert – Retail Systems Software Application Requirements	03/30/2015	Audit Reports	Technology
Image	Hardware Inventory Management-Greater Boston District	03/25/2015	Audit Reports	Technology
Image	Utilization of Data by the Chief Information Officer and Executive Vice President	03/02/2015	Audit Reports	Technology
Image	What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation	02/23/2015	White Papers	Customer Service
Image	Parcel Payment Technologies and Payment Strategies	11/19/2014	White Papers	Technology
Image	Guiding Principles for a New Universal Service Obligation	11/17/2014	White Papers	Customer Service