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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 

 

If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
251

Total Open Recommendations

 
$607,882,699

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
Site Tech Assessment Report Cover
Site Technical Assessment Review - January 2024 22-199-R24 5
# Recommendation Value Status Initial Management Response Final Resolution
1

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Open Agree
2

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Agree
3

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Open Agree
4

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Agree
5

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Agree
6

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Agree
7

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Agree
8

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Open Agree
9

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Disagree Agree
10

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Open Disagree
11

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Disagree Agree
12

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Disagree Agree
13

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Closed Disagree Agree
14

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 $0 Open Disagree
Parcel Return Service
Parcel Return Service - Consolidator Payment and Refund Errors 23-038-R24 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Strengthen the Parcel Return Service manifest verification process by incorporating the facility type as a required parameter.

 $48,982,794 Open Agree
2

Simplify the return delivery unit processes to improve compliance and enable better supervision.

 $0 Closed Agree
3

Align package handling with Parcel Return Service procedures by 1) conducting a cost, benefit, and feasibility analysis for establishing and implementing an automated process, or 2) identifying and implementing alternatives to improve compliance.

 $0 Closed Agree
4

Develop and maintain an accurate list of active return delivery units in the Facilities Database.

 $0 Closed Agree
5

Enhance the Parcel Return Service refund review process to include an automated validation to verify that refunds are warranted, including an assessment of whether the return delivery units that received the packages were active at the time of mailing.

 $ - Open Agree
VA Medicine Cover Art
Processing and Delivery of Veterans Affairs Medicine 23-137-R24 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop and implement training, including recurring refresher training for handling damaged medication packages and medication found loose in the mail.

 $0 Closed Disagree Agree
2

Develop and implement a process to review Priority Mail Open and Distribute scanning performance, which should include providing recurring training to employees responsible for conducting the scans and enforcing compliance with scanning requirements.

 $0 Closed Disagree Agree
3

Develop and implement a control to prevent improper duplicate "Delivered" scans on the same package, including VA Pharmacy packages.

 $0 Open Disagree Agree
Delivery and Customer Service in Colorado Mountain Towns Cover
Delivery and Customer Service in Colorado Mountain Towns 23-130-R24 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Analyze work environment impacts that affect the Postal Service's ability to hire and retain personnel and create a plan to overcome those identified impacts.

 $0 Closed Disagree Agree
2

Explore the feasibility of increasing personnel pay in Colorado mountain towns based on locality, including tracking all expenses for personnel detailed to these locations and other hiring costs.

 $0 Open Disagree Agree
3

Establish a program to monitor package handling to verify that packages are scanned and delivered, as required, and take corrective action with underperforming facilities.

 $0 Closed Agree
4

Establish a process to track and monitor whether delivery unit management is appropriately documenting delivery contract irregularities with Postal Service Form 5500, and whether damages should be assessed, or the contract terminated for default.

 $0 Closed Agree
5

Require any employee fulfilling the postmaster role at the select facilities, to take the formal Postmaster Essentials training course, and track compliance.

 $0 Closed Disagree Agree
6

Implement a developmental program, including on-the-job training at the delivery units, to ensure postmaster readiness.

 $0 Closed Agree
7

Instruct local management in Colorado mountain town facilities to enter delayed mail in reporting systems and establish responsibility for processing manual flat mail.

 $0 Closed Agree
8

Review trip times and volume profiles, and meet with appropriate delivery unit and plant personnel, to align transportation schedules to meet processing and delivery needs of facilities in Colorado mountain towns.

 $0 Closed Agree
9

Develop a process to ensure communication occurs between delivery and processing personnel at facilities located in Colorado mountain towns when there is late arriving mail.

 $0 Closed Agree
10

Conduct a study of the six delivery units to determine if existing workspace is sufficient to meet the needs of facilities and customers, and if not, explore opportunities to acquire needed space.

 $0 Closed Agree
Processing Retroactive Pay Cover
Processing of Retroactive Pay 23-060-R24 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Require that the new payroll system be able to execute retroactive pay's complex processing when assessing, reviewing, and selecting a new vendor.

 $0 Open Agree
2

Coordinate with the functional areas involved in the process, establish and document procedures for processing retroactive pay that include documenting the responsibilities for functional areas involved in the process, scheduling guidelines, and timeframes to implement contract changes, allowing for improved clarity on the procedures necessary to implement contract requirements.

 $0 Closed Agree